Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Customer Service

Navigating a Support Career in an AI-Powered World

This is not an article about how AI will change the world of customer service over the next decade. It’s about how AI might change your working life as a support pro this year — or next year — and what you can do about it.

Customer Service

Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI

Customer Service

The 21 Best Instagram Tools for Business Growth (2023)

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Customer Service Interview Builder

Good interviews are at the heart of great hires. This tool makes it quick and easy to build a thoughtful interview process, from crafting job descriptions to asking the right questions.

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