Skill-Building Course
Foundations of
Great Service
Learn the building blocks for reliable, high quality customer experiences, and how to put those pieces together, in this free six-part course.
$99 value, yours free.
What we’ll cover
Class 1
Discovering your customer service vision and values
Explore the three essential elements for creating your specific customer service standard.
Class 2
Picking the right support tools
A step-by-step guide to selecting and testing a customer service platform to help you deliver great service.
Class 3
Hiring the perfect customer service team
Understand the skills and attitudes you’ll need and how to find and select the best candidates.
Class 4
Investing in self-service
Why self-service matters, and how to build effective self-service options your customers will want to use.
Class 5
Measuring the right data
Learn how to use reporting tools to better understand your customers, and your business.
Class 6
Building a customer-centric culture
Looking beyond the customer service department to embed customer at the heart of your business.
Sign up for Foundations of Great Service
