We believe that all customers
deserve to be treated like people

Hi, we’re Help Scout, and we’re building the customer communication platform for growing businesses that feel the same way.

2011

Founded in 2011, our fully remote team works from over 115 cities across the globe.

12,000

Our people-first products power over 12,000 customer-facing teams.

950MM

Over 950 million customer conversations have happened in Help Scout.

Happy customers, growing companies

People should never be reduced to transactions and ticket numbers, and businesses shouldn’t have to compromise the customer experience as they scale. When your customers feel good, your business benefits. It’s a win-win.

Explore our product

Discover our simple-yet-powerful tools

Learn from our experts

Inspiring content from top customer champions

Meet our team

Leaders dedicated to delighting your customers

Doing right by customers will never go out of style. As long as people continue to value doing business this way, we’ll keep building Help Scout and investing in our community.

Our Story

In 2011, Help Scout founders Nick, Jared and Denny were building websites and apps for clients. One of the apps they built took off unexpectedly, and their shared inbox was soon overflowing with requests. They had to quickly figure out how to do customer support, from scratch. But they couldn’t find a tool that could handle the volume of incoming emails while embodying their customer-centric values. All they found were help desks that turned customers into numbers, added a ton of friction to the process, and made it difficult to build long-term relationships. They felt a strong pull to make a better solution, and Help Scout was born.

Today, Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups to non-profits. We consider ourselves lucky to be a part of a community that knows great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of our brands.

Leading with values,
driven by purpose

Shared commitment to our values guides our actions and our decision making.

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.