Sort incoming messages based on what they contain.
Go with the flow
Automate the tedious but critical tasks that slow your team down. Workflows help you meet SLAs, bring order to chaos, and respond to customers faster.
Jumpstart your conversations
Make sure important conversations stay visible.
Expedite responses that need attention.
Avoid re-directing emails when you sort conversations by inbound email addresses.
How workflows work
If one event takes place, what action should happen after? You can even add multiple conditions to a single workflow. For example: if the subject line contains “refund,” then add a tag for “payments.”
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