Help Scout vs. Gorgias

Choose the scalable, flexible solution

Help Scout offers scalable pricing, industry-leading support, and powerful features for ecommerce brands.

Help Scout Shopify integration customer profile

Beloved ecommerce brands delight their customers with Help Scout

Why the best brands choose Help Scout

If you have multiple brands, need integrations like Salesforce and Hubspot, or want to engage your customers with proactive messages, then Help Scout is right for you.

Gorgias compare page flexible features

Simple, per user pricing that doesn’t rise as your customer needs do. We’re more affordable for small brands, and better value for larger ones.

Clear, scalable pricing image - Gorgias compare

A G2 reviewer using Gorgias says, “We also could hardly ever get in touch with our rep.” Our support team is the best in the industry, leading by example.

Gorgias - Compare - Support you can trust
Gorgias compare page flexible features
Clear, scalable pricing image - Gorgias compare
Gorgias - Compare - Support you can trust

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans



per userUsers are members of your team in Help Scout per month

Intuitive, world-class support tools for growing teams



per userUsers are members of your team in Help Scout per month

Advanced collaboration and organization for rapid growth

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per userUsers are members of your team in Help Scout per month

Security, scale, and hands-on service for large teams

Gorgias - Conversations
1:1 conversations

Talk to your customers across channels in one unified inbox—including email, live chat, Messenger, and more.

Gorgias Compare Self Serve
Easy self-service

Reduce your support volume by at least 30% with a knowledge base that's designed for customer self-service.

Proactive support

Meet your customers where they are by embedding proactive messages, help articles, contact forms, and more directly in your app or on your website.

Happy customers, growing companies


Our customer service team is the reason customers keep coming back. Help Scout allows my team to do their job with ease and work faster than before.

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We love Help Scout. As the customer support department head, I get many sales calls from other help desks. It is always an easy ‘no’ since we have been so happy with Help Scout.

Hadas Look
Hadas Look

Director of Supply Chain Integrity

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One of the greatest things about Help Scout is that everything is super customizable: We can organize the queue in different ways, we can add manual and automatic routing, and we can set up mailboxes according to teams.

Brianne Henderlong
Brianne Henderlong

VP of Brand Experience

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