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Help them help themselves
Offer real-time, real human support
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Customer issues and team miscues can create the perfect storm. Make delivering excellent support a breeze when you switch to a platform built for customer-loving teams like yours.
It’s a good look to give great service. That’s why you won’t find ticket numbers or deflection tools here. Don’t you love treating customers like people? We sure do.
Consolidate all those customer conversations into a product your team can grasp in minutes. One team. One inbox. One platform you’ll actually want to use.
Give customers answers any way they want them, exactly when they need them–email, social, live chat or in-app. Or let them help themselves with a help center.
Respond to 56% more customer messages in the first year.
Decrease your team’s response times
by an average of 30 minutes.
Businesses report increased loyalty
by focusing on customer service.
Reduce email volume by 30%
with self-serve support.
Help your customers help themselves
Offer real-time support with real humans
Knock out first drafts, summarize threads, and improve your responses with help from supportive AI features.
Automations make it easy to tackle everything from the simple to the complex. Set it so you don’t forget it.
From the small and scrappy to the big and bustling, our tools helps teams stay on track, so nothing slips.
See all the context, data, and previous convos you need to send a custom-tailored response.
Come to your next Zoom meeting with a deck full of data—from productivity to happiness.
Our 50+ integrations keep your business in sync. And with our API and SDKs, you can customize things IRL.
I’ve tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.
Learn the platform in less than an hour.Become a power user in less than a day.