Customer Service
Inbox
Give the right response right away
Help Scout for SaaS
Happier customers, growing companies
The teams that talk to your customers every day make or break your relationships. Help them do more with less and deliver a better customer experience with a simple-yet-powerful platform.
Fast-moving SaaS companies trust Help Scout
Make customer support your differentiator
Quality responses, fast
Keep responses accurate and personal while managing 52.6% more emails in the first year.
FAQ for the W-I-N
Self-service options make it easy for customers to find answers to frequently asked questions how they want and when they want.
Facts, not hacks
Use reports to track customer happiness, team efficiency, and other KPIs so you can stay agile in a competitive market.
The platform that’s
powerful not perplexing
AI
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Explore all plansStandard
$20
per userUsers are members of your team in Help Scout per month
Intuitive, world-class support tools for growing teams
Plus
$40
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for rapid growth
Try for freePro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Resources
SaaS companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.
Get Started
Learn the platform in less than an hour.
Become a power user in less than a day.
