Customer Service
Customer Service
![A Very Help Scout Thanksgiving](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
![Navigating Product Changes in SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
Customer Service
Navigating Product Changes in SaaS Support
![First Impressions Are Fast Impressions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
Customer Service
First Impressions Are Fast Impressions
![Going off Script](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24jQ3LFy1fK4sWgk6ES9GE%2F26b4891f4c3f05d7ad0fa72c03bee429%2Fthe-supportive-weekly_orange.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c6c4a1a4d8792d9164989c44bf87894e)
Customer Service
Going off Script
![Artificial Integrity: Trust, AI, and Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
Customer Service
Artificial Integrity: Trust, AI, and Customer Service
![Using ChatGPT for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UkbLk7OjNQK5q23YwjN9O%2F34a534b3bfb240401b44a256954fb020%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4bd3c5e727077c856b7e45dac1fc5e12)
Customer Service
Using ChatGPT for Customer Service
![How Distributed Customer Service Teams Improve Each Other’s Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
![7 Predictions for Customer Service and Support in 2023](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
Customer Service
7 Predictions for Customer Service and Support in 2023
![Removing customer service accents via AI: The wrong solution to a real problem](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
Customer Service
Removing customer service accents via AI: The wrong solution to a real problem
![A Love Letter to Social Media Customer Service Pros](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
Customer Service
A Love Letter to Social Media Customer Service Pros
![Changing a Company Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
Customer Service
Changing a Company Culture
![If Customer Service Were Really Superheroes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
Customer Service
If Customer Service Were Really Superheroes
![Guiding clients to email support instead of their account managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
Customer Service
Guiding clients to email support instead of their account managers
![Is Google's LaMDA sentient, and if so would it like a job?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
Customer Service
Is Google's LaMDA sentient, and if so would it like a job?
![Museum of Customer Support: Ancient Fast Food](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F47tcmdbgMT3CYHqaTZt32W%2F672ad54edf2282a8750583f352cb44d4%2Fmocs-ancient-fast-food.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=df1a97eab5104a3e9b08fa2d740bc70f)
Customer Service
Museum of Customer Support: Ancient Fast Food
![Help Scout’s Conversation Corner on Experience This!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
Customer Service
Help Scout’s Conversation Corner on Experience This!
![Teaching Analytical Reading](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1l2uoGHmw6z9ypuek9s5sN%2Ff9fafe5026fa4d99e2290efffc3ba2c5%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=b12fa34064f9d11ea044552611a661af)
Customer Service
Teaching Analytical Reading
![How to Change Your Team’s Behavior](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
Customer Service
How to Change Your Team’s Behavior
![Museum of Customer Support: The First Shopping Cart](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7CV0Zikd0JfwARX7VrMpuW%2F7223c8d35b57be6c57d16d21d40654f7%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0042c2e9e885bb7e45683e576f10dc0)
Customer Service
Museum of Customer Support: The First Shopping Cart
![Measuring Customer Service Success More Broadly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
Customer Service
Measuring Customer Service Success More Broadly
![Encouraging Support Teams To Write Help Docs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bgHFdfUdlhFEjicvOm9Io%2F391d8ae3629272d455c104662cafe462%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a9b36d85850e085d6cadbd6bf64cd1f7)
Customer Service
Encouraging Support Teams To Write Help Docs
![12 Predictions for Customer Service Trends in 2022](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2svLT0nas1p99cVhd0nK94%2Fcc1d5536eb4ac722182466b12f0eb957%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=20a39c610e76869d12bfa917fe9ec5ae)
Customer Service
12 Predictions for Customer Service Trends in 2022
![Fast Food vs. Fine Dining in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnBaaEXW3hANTEovp8dnQu%2Fb8f4bc9fb0f40f01eefbd3fbc8e5f7cd%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3759b6c05e2f28b1201b55a2894f4e0c)
Customer Service
Fast Food vs. Fine Dining in Customer Service
![Dealing With Abusive Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Co66hJxZAKMtZj8rRLjZE%2F407cdbb161f3a7dbec61fe3a161ac357%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b4086e5262021ba5e45cfd20e28cba)
Customer Service
Dealing With Abusive Customers
![Museum of Customer Support: The World's Oldest Complaint Letter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4O4P1mIkahwA3IpjWDvaju%2Fa7086603a7ef551b65957484030bc267%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=02a8253c37fd76bfd105e92f7500db27)
Customer Service
Museum of Customer Support: The World's Oldest Complaint Letter
![Writing Your Own Customer Service Recipe Book](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
Customer Service
Writing Your Own Customer Service Recipe Book
![Terrifying Tales of Spooky Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FG7FB1djwjZqBhfOV1uWrV%2F62a6eedb135280f7d4a7c0358a067357%2Fhalloween-customer-service.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b1185dd1a2bbe89448e9f234105a4d)
Customer Service
Terrifying Tales of Spooky Support
![Annual Planning as a New Customer Support Leader](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
Customer Service
Annual Planning as a New Customer Support Leader
![Visit Sea Sat, the Customer Service Restaurant](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Hxcj2GVSEhgxL1fwrfPjx%2F62cdbbaef2c40be260e4a716e9f2fef5%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=101811dc4c6965670c735b5967187596)
Customer Service
Visit Sea Sat, the Customer Service Restaurant
![Why Customers Ask Vague Questions (and What To Do About It)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4BYtbWjQPFEBB1CUgWtv2F%2F888cf4875a66b6303da7fb200f24f481%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=845c9066fb9c80eb5af80338b768e3c6)
Customer Service
Why Customers Ask Vague Questions (and What To Do About It)
![The Book That Changed My Customer Service Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6OIHQR6tXNXGUABjiDUjHX%2Fab4fd6c3cd46f9ced4137a7bb6663b0b%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=dfaa3c9ad2e1af9ff9c7b1ebf831c3e1)
Customer Service
The Book That Changed My Customer Service Career
![The Supportive: A Series for Service Professionals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
Customer Service
The Supportive: A Series for Service Professionals
![What Should I Include in My Cover Letter?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5yOe0U9e9ZqoYxd9TQzol0%2F99d5499d8e2cde1f262fa21ebeeb5c8d%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ca3c4c615bcd52a17b888538f0d82f4e)
Customer Service
What Should I Include in My Cover Letter?
![Telling My Boss About My True Career Goals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sL1apB5XAYFKfa9DeLD4D%2F49f90ac38c2adce4877298d4b07225da%2Fask-help-scout-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=caff8dbc31294e46e63312323a1619eb)
Customer Service
Telling My Boss About My True Career Goals
![Being Pushed to Offer Service Level Agreements Too Soon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41vSt5GUWy28cvSo8Bk73e%2F606335ac689c6030e8ae368b6ecc44fc%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=e5c09a5db5064488d23bd99c288ef360)
Customer Service
Being Pushed to Offer Service Level Agreements Too Soon
![Balancing Soft-Skills With Technical Ability](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5tugi4w2wCCMpth88KVB68%2Fc160d46d2aad5ff0b076adc489bd4a7d%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=41f2ca117a7d37eeca7d39cce636b87a)
Customer Service
Balancing Soft-Skills With Technical Ability
![Breaking Into SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6GrRtaiYOjBpwKZdgMi6wi%2F1ad70abb1dc473bebe4f5c3d97414481%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ccc4be689c11beefdd24024a79f7edab)
Customer Service
Breaking Into SaaS Support
![GPT-3 and AI in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UkbLk7OjNQK5q23YwjN9O%2F34a534b3bfb240401b44a256954fb020%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4bd3c5e727077c856b7e45dac1fc5e12)
Customer Service
GPT-3 and AI in Customer Support
![The Best Role for a Second Customer Service Hire](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Iwegfe4P3uNOhnQu4fqJn%2F63b465addaa55e3164d947910de91bbe%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a12b71ebc3721f41b531b936cba2767a)
Customer Service
The Best Role for a Second Customer Service Hire
![Avoiding Cherry-Picking in the Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FvwHo1K3tBRR9B2TJ7KH52%2F5b90ebf780133e2780dbd0ea4afc4deb%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=dc390600b3fce2b2e6a06c4061ba45a6)
Customer Service
Avoiding Cherry-Picking in the Support Queue
![COVID-19's Impact on Customer Service Volumes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2XPk8Yz1ji3QqADQNEcX2D%2F902e27eee1395d269f57edb4271ce67f%2Fthe-supportive-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3fbdeb9d5cd8364b9a760ea00d03be07)
Customer Service
COVID-19's Impact on Customer Service Volumes
![AI, Curiosity, and the Future of Human Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5m7wVOVSzeLuZGMjdi8E0k%2F65eecd3d68af9be27af63784f0de05ca%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=9c85ee6b4a2427d2c7a002d2f21c4d4e)
Customer Service
AI, Curiosity, and the Future of Human Customer Service
![What My Mechanic Taught Me About Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1TCixeOe97fuYeQTTDMDBi%2Fc5763dea75353c689a412ab6b030e927%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f9b2ce7c81ee4d8a86eb19189421ac0a)
Customer Service
What My Mechanic Taught Me About Customer Service
![5 People You Need On Your Customer Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FoCZ6GyJAhjDV6KZHye5gx%2F7c001e68ddf5873028492f8037cc476e%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c12b245494ee17e0b84e0c0ad0644b69)
Customer Service