A Very Help Scout Thanksgiving
Customer Service
A Very Help Scout Thanksgiving
Navigating Product Changes in SaaS Support
Customer Service
Navigating Product Changes in SaaS Support
First Impressions Are Fast Impressions
Customer Service
First Impressions Are Fast Impressions
Going off Script
Customer Service
Going off Script
Artificial Integrity:  Trust, AI, and Customer Service
Customer Service
Artificial Integrity: Trust, AI, and Customer Service
Using ChatGPT for Customer Service
Customer Service
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
7 Predictions for Customer Service and Support in 2023
Customer Service
7 Predictions for Customer Service and Support in 2023
Removing customer service accents via AI: The wrong solution to a real problem
Customer Service
Removing customer service accents via AI: The wrong solution to a real problem
A Love Letter to Social Media Customer Service Pros
Customer Service
A Love Letter to Social Media Customer Service Pros
Changing a Company Culture
Customer Service
Changing a Company Culture
If Customer Service Were Really Superheroes
Customer Service
If Customer Service Were Really Superheroes
Guiding clients to email support instead of their account managers
Customer Service
Guiding clients to email support instead of their account managers
Is Google's LaMDA sentient, and if so would it like a job?
Customer Service
Is Google's LaMDA sentient, and if so would it like a job?
03:48
Play
Museum of Customer Support: Ancient Fast Food
Customer Service
Museum of Customer Support: Ancient Fast Food
Help Scout’s Conversation Corner on Experience This!
Customer Service
Help Scout’s Conversation Corner on Experience This!
Teaching Analytical Reading
Customer Service
Teaching Analytical Reading
How to Change Your Team’s Behavior
Customer Service
How to Change Your Team’s Behavior
03:51
Play
Museum of Customer Support: The First Shopping Cart
Customer Service
Museum of Customer Support: The First Shopping Cart
Measuring Customer Service Success More Broadly
Customer Service
Measuring Customer Service Success More Broadly
Encouraging Support Teams To Write Help Docs
Customer Service
Encouraging Support Teams To Write Help Docs
12 Predictions for Customer Service Trends in 2022
Customer Service
12 Predictions for Customer Service Trends in 2022
Fast Food vs. Fine Dining in Customer Service
Customer Service
Fast Food vs. Fine Dining in Customer Service
Dealing With Abusive Customers
Customer Service
Dealing With Abusive Customers
06:27
Play
Museum of Customer Support: The World's Oldest Complaint Letter
Customer Service
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
Customer Service
Writing Your Own Customer Service Recipe Book
Terrifying Tales of Spooky Support
Customer Service
Terrifying Tales of Spooky Support
Annual Planning as a New Customer Support Leader
Customer Service
Annual Planning as a New Customer Support Leader
Visit Sea Sat, the Customer Service Restaurant
Customer Service
Visit Sea Sat, the Customer Service Restaurant
Why Customers Ask Vague Questions (and What To Do About It)
Customer Service
Why Customers Ask Vague Questions (and What To Do About It)
The Book That Changed My Customer Service Career
Customer Service
The Book That Changed My Customer Service Career
The Supportive: A Series for Service Professionals
Customer Service
The Supportive: A Series for Service Professionals
What Should I Include in My Cover Letter?
Customer Service
What Should I Include in My Cover Letter?
Telling My Boss About My True Career Goals
Customer Service
Telling My Boss About My True Career Goals
Being Pushed to Offer Service Level Agreements Too Soon
Customer Service
Being Pushed to Offer Service Level Agreements Too Soon
Balancing Soft-Skills With Technical Ability
Customer Service
Balancing Soft-Skills With Technical Ability
Breaking Into SaaS Support
Customer Service
Breaking Into SaaS Support
GPT-3 and AI in Customer Support
Customer Service
GPT-3 and AI in Customer Support
The Best Role for a Second Customer Service Hire
Customer Service
The Best Role for a Second Customer Service Hire
Avoiding Cherry-Picking in the Support Queue
Customer Service
Avoiding Cherry-Picking in the Support Queue
COVID-19's Impact on Customer Service Volumes
Customer Service
COVID-19's Impact on Customer Service Volumes
AI, Curiosity, and the Future of Human Customer Service