Love delighting customers?
We’d love to have you

Join a diverse team that’s customer-first—for real. At Help Scout, you can craft exceptional customer experiences from wherever you are.


All about Help Scout

Explore our product

Discover our simple-yet-powerful tools

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Check out our content

Company insights and stories from the team

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Learn more about us

Delve into our vision, mission, and values

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Founded in 2011, our company powers conversations for over 12,000 customers.


Our small-but-mighty team is made of 140 folks in over 115 cities across the globe.


Custom-designed emoji can be found in our Slack workspace. Guess you could say we’ve got a knack for Slack.


Hours our entire team has spent in the queue during Whole Company Support this year.

Testimonial-Michal Photo

The ultimate reason I love working at 
Help Scout is that people care. About their work, about their craft, about their coworkers and about our customers.

Michal Vrtiak

Staff Java Engineer in Brno, Czechia, started in 2015

Testimonial-Kristen Photo

Whenever someone asks me what’s my favorite part of working at Help Scout, I say the people. I really mean it! Our team is full of friendly, hardworking people who are always happy to help.

Kristen Bryant Smith

VP of Brand in Charlotte, NC, started in 2020

Testimonial-Alex Photo

Help Scout has been a great place to grow in my career, and I get to come to work every day surrounded by great people.

Alex Eaton

Product Marketing Lead in Boulder, CO, started in 2019

Testimonial-Patto Photo

I’ve been at Help Scout for a long time. I’m still here because even as the product and our company constantly grow and change, we all share a focus on genuinely helping our customers succeed in their jobs. That makes the work worth doing.

Mathew Patterson

Customer Service Educator

Testimonial-Pallavi Photo

The people I’ve gotten to work with here have been game-changers. The teams I work with are true collectives of sharp minds and warm empathy…day in and day out.

Pallavi Singh

Partner Development Manager in Toronto, ON, started in 2021

We’re committed to building a company where all identities can thrive.

Learn more about DE&I at Help Scout

Your best work can happen here

Competitive Salary

Everyone is paid based on a formula that’s public to employees and optimized for fairness. You are paid the same no matter where you live

Flexible Time Off

We recommend four weeks, but it’s flexible. New parents get twelve weeks to welcome a new family member. Stay 4 years and take a sabbatical!

International Travel

Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Ireland, and the US.

Our Hiring Process

Learn about our hiring process and how it aligns with our remote culture.

Youll have a video call with the hiring manager to get to know you and see if you have potential to be a great addition to the team.

Youll have a video call with one of your potential teammates to dive into more questions around skill and experience.

Youll have a video call with a People Ops teammate to go over fun things like salary expectations, the benefits we offer, and dig into our company culture.

At this stage, youll receive a relevant take-home project that gives you a chance to showcase your skills (and well pay for your time).

Youll have one more video call, likely with someone from our leadership team.

We ask to chat with three references. Preferably, at least two should be previous managers.

We make an offer to a candidate we feel is the best addition to the team!

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