Shared Inbox

Wrangle Your Emails

Your email account shouldn’t feel like the wild west. A shared inbox lets you bring all your email aliases, social messages, and teammates into one place where everyone can get answers.

Your old mailbox just got left in the dust

If things have gone from coordinated to chaotic, it may be time for a tool that’s designed with teams in mind. Help Scout does everything email does and then some.

Stay on top of it

When you automatically sort, label, and assign emails, you’ll never have to worry about responding twice and you can make sure you never lose an email.

Sync up behind the screens

Put your heads together before hitting send. Easily figure out the best way to respond with internal notes and mentions that keep everyone in the loop.

Put your best foot forward

With saved replies, your most common answers will always be available (and consistent). Send the right reply, every time without having to copy and paste.

Feed your need for speed

Make everything faster with workflows and automations that help you handle tedious tasks. With busy work off your plate, you can take on the big stuff.

Add a face to the name

A shared inbox gives you all the details. You’ll have access to profiles, history, and even app activity, so you can be the team that always knows their name.

Run the numbers

Get comprehensive reports right out of the box. You can finally measure everything from team performance to response times without starting from scratch.

Move over email
there’s a new inbox in town

Meet the Inbox

A platform big enough for the both of us

There’s more to Help Scout than meets the eye. Our all-in-one platform has the tools you need to handle incoming requests, give answers in an instant, and send messages beyond the inbox.

Explore the Platform

Working out of traditional email platforms is isolating: you spend half your time trying to wade through what’s been sent, and to whom. Help Scout keeps all of that completely organized.