Plans to help every teamdelight more customers

Save up to 20%

$25

$20

per userUsers are members of your team in Help Scout per month (limit 25)

All the basics to get started with multi-channel support

2 shared inboxes with email, live chat, and social channelsSupport your customers through email, live chat, Instagram, or Facebook Messenger in 2 distinct inboxes such as support@ or billing@yourdomain
1 Docs knowledge baseCreate and organize help content in 1 knowledge base
Beacon help widgetEmbed help content or contact options on any page of your website or app
Automated workflowsSet up rules to perform automated actions like sorting, assigning, or replying
In-app messaging (See Pricing)Send proactive alerts and capture feedback from customers anywhere on your website or in your app
Custom reportsTrack results on every channel with out of the box reports, or create custom views
API and 100+ integrationsConnect your Help Scout account with your favorite apps and services

$50

$40

per userUsers are members of your team in Help Scout per month

Advanced collaboration and organization for growing teams

5 shared inboxes with email, live chat, and social channelsSupport your customers through email, live chat, Instagram, or Facebook Messenger in 5 distinct inboxes such as support@ or billing@yourdomain
2 Docs knowledge bases w/ restricted accessCreate and organize help content in 2 knowledge bases, with the option to authenticate viewers via API
25 free light usersGive 25 team members limited access to Help Scout for visibility and collaboration
Advanced permissionsGrant access and visibility on the company, team, or user level
Advanced tracking w/ custom fields Add custom data points to every conversation to use in reporting workflows, and the API
Group users into teamsTreat groups of users as a team for assignments, automations, and reporting
AI summarizeSummarize long conversations into a few bullet points with the help of AIBeta
AI assistExpand, shorten, translate, or change the tone of a reply with the help of AIBeta
Custom reports w/ unlimited historyTrack results on every channel with out of the box reports, or create custom views, with unlimited reporting history
Salesforce, Jira, HubSpot appsConnect with premium apps including Salesforce, Jira, and HubSpot

$Annual only

$65

per userUsers are members of your team in Help Scout per month (10+ users)

Security, service, and scaled platform access for large teams

25 shared inboxes with email, live chat, and social channelsSupport your customers through email, live chat, Instagram, or Facebook Messenger in 25 distinct inboxes such as support@ or billing@yourdomain
10 Docs knowledge bases w/ restricted accessCreate and organize help content in 10 knowledge bases, with the option to authenticate viewers via API
50 free light usersGive 50 team members limited access to Help Scout for visibility and collaboration
Enterprise securitySAML authentication and IP restrictions
HIPAA complianceExtra compliance for regulated industries
Tiered discountsEfficient pricing as you scale your team in Help Scout
Concierge onboarding servicesDedicated administrative support for account set up
Dedicated account manager w/ account optimization reviewsDedicated resource to help your team succeed with Help Scout
Quarterly team trainingQuarterly trainings with your team to optimize their use of Help Scout
Advanced API access 800 API calls per minute and access reporting endpoints

Want a walk-through? We can get you from zero to power user in an hour.

This is the beginning of a beautiful friendship, so our team’s here to help starting on day one. Every Help Scout plan comes with:

World-class support, 24/6
Email or chat with our friendly team of experts 24 hours a day, six days a week.
Money-back guarantee
We think you’ll love us, but if you don’t you’ve got 30 days to change your mind.