Helpful helpers helping
people who help

Our customer champions are here for you, so you can spend less time figuring things out and more time getting things done. Ask us anything — no question is out of bounds.

Customer Champions Hero

You can reach our team 24 hours a day, six days a week.


Our customer satisfaction score is 95% and we hope its only going up.


Our net promoter score is 31. The average among our competitors is 2.


Over 80% of midsize customers stick around for 4 or more years.

Your software is amazing, and your people are the kindest. Best combo ever.

Chelsea Baker
Chelsea Baker

Director of Customer Experience & Adoption, Mitratech

The most supportive support

Ask us, or find it yourself

As a Help Scout customer, you’ll get access to our searchable Help Center to find the info you need without having to get in touch.

Customer Champions - Ask us or find it yourself

Become a power user

See Help Scout in action when you attend one of our live classes. Learn the basics or become an expert, the choice is yours.

Customer Champions - Become a power user

We’ve got your back, so you can have theirs

Explore our product

Discover our simple-yet-powerful tools

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Learn from our experts

Inspiring content from top customer champions

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Meet our team

Leaders dedicated to delighting your customers

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Get Started

Learn the platform in less than an hour.
Become a power user in less than a day.