Give guidance and a great first impression. Message your way through user onboarding for a fast and delightful experience.
If you’re early, you’re on time
Deliver support ahead of schedule and engage customers when they need it most. Messages make it easy to gather info, share announcements, and reach out proactively.
Get customers unstuck
When your customers seem stuck, Messages can proactively call out the best solution.
Don’t get lost in the inbox
In-app or on-site banners and alerts make it hard to ignore important announcements.
Keep ‘em around
It’s all in the journey. Keep your customers informed, engaged, happy, and not-churning.
Use that valuable virtual real estate
Messages are a smart way to grab attention. Customize banners, chat modals, or surveys to deliver exactly the type of message that aligns with your goals.
Keep your customers up-to-date about outages, sales, new features and more with in-app announcements.
When your customers need to talk to someone, let them know you have live chat with a welcoming message.
Capture customer feedback and sentiment in context. Use NPS or pick from our survey library of emoji and text-based styles to get the insights you need.
Do it all with Messages
Reach your niche
Need to reach a certain someone? Target different users based on events like URL, time on page, amount of times visited a page, and more.
Get all the deets
Don’t throw your messages at a wall to see what sticks. Measure your performance including views, clicks, and survey results with the messages report.
When it comes to pricing, we hate surprises
Get 2,000 Messages free with every plan. Beyond that, set your monthly spending limit and only pay for who you reach.
See pricing for MessagesStandard
$20
per userUsers are members of your team in Help Scout per month
Intuitive, world-class support tools for growing teams
Plus
$40
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for rapid growth
Try for freePro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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