Customer Service
Customer Service
![Customer Service Week: What It Is and Ways to Celebrate](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HAXjOdt1D1JoCl3vwg93u%2F2251a1fda98c4f8261a234ba24cd7569%2FCustomer_Service_Week_Ideas.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a4cf2644031ac293655ab021e8c4b6c0)
![How To Be Heard By Your Product Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7E7sZGW7Hg9cHbvbujs7Ij%2F87690bafc0bbf16924f1b6f81f9eb8cf%2FHow_to_Be_Heard_By_Your_Product_Team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e362cf3ac629db5d7456c9fa665a9f02)
Customer Service
How To Be Heard By Your Product Team
![Paid SaaS Support: How To Offer It and Why It Matters](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51o4S9YalavMp97SCrhjiO%2Fae64d5c487c571b28af0a66c3702b86a%2Fneil-smith_paid-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=45b87a786a86b8d6b27cb49217ec6a32)
Customer Service
Paid SaaS Support: How To Offer It and Why It Matters
![Omnichannel Customer Service 101: Definition, Benefits, & Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sBsJgg6OdbhXN4A7vOXf0%2F39e04d757165a42ff6099cc71de7de3e%2Fomnichannel-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d930723fb99e1d4f3d5afab3793fbeeb)
Customer Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
![How to Know When It's Time to Hire For Your Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3JnWc4HXBL6RjwbV3NkCbU%2Ff422fad33f5c1f1a5bb6a0418ba4c4a6%2F23Q1_blog_when-to-hire-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=674ab7655506cae260d42a008d267d9b)
Customer Service
How to Know When It's Time to Hire For Your Support Team
![11 Key Customer Service Metrics + 4 Real Example Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41IBOFATWKsHSYUEYIbQu%2Fd6593cd6f81f1b9a9adaa0af28bff2d1%2Fcustomer-service-metrics-reports-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=425cb373d5cb60862e9f415106e0cdb6)
Customer Service
11 Key Customer Service Metrics + 4 Real Example Reports
![How To Make the Most of Your Customer Support Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7ggqFcAU6T9vFf0YFzO8sY%2F2290c5b876fa0b1f86326d97c0df2f05%2Fsupport-data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b41db0ccafa4fba6f0a48cecebc922bc)
Customer Service
How To Make the Most of Your Customer Support Data
![How Support Teams Can Improve Customer Retention](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KBkwLCt7FM5HigaNC4qUf%2F89272ae540bc030250d296c91857944a%2Fsupport-customer-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a066db3b8ff96f3e7228adbca26a5079)
Customer Service
How Support Teams Can Improve Customer Retention
![The 8 Best Customer Service Channels (& How to Pick Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4izKPBKt3BsoDhsOlKxvka%2F2e042580f038c73984777d106488d7d0%2Fcustomer-service-channels.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f25a2e153d98dd4a90f872fc5d067b7d)
Customer Service
The 8 Best Customer Service Channels (& How to Pick Them)
![19 Actionable Help Desk Metrics for Customer Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Customer Service
19 Actionable Help Desk Metrics for Customer Support Teams
![14 Actionable Live Chat Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Customer Service
14 Actionable Live Chat Metrics to Start Tracking Today
![Announcing Help Scout's 2021 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55uTQeZ6JidsitRHgdYpYo%2Fb5e1ab53672e4e68bebf44523bb61dd0%2Fcsawards-meta-2021.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=3fed4ea0909a92c5c1fe4f7c04debee2)
Customer Service
Announcing Help Scout's 2021 Customer Service Awards
![9 Actionable Knowledge Base Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FzFfI0Eg5mNXj36CtF8Uv1%2Ffb07b1a535e11fad1986467ac1dbf3ee%2Fknowledge-base-metrics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a8e4897e5417cac426cc220c1810c7ea)
Customer Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
![10 Ways to Improve Your Customer Service Security](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMz233uZNxbrwzRB87XcaC%2Ff75dc6a6e4fc1470dd5bf31b2279a281%2Fcustomer-service-security.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2730a3c146cca90fd73e79eecb9f547f)
Customer Service
10 Ways to Improve Your Customer Service Security
![How to Measure Customer Service Quality: Methods & Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F369qQrYDkCsHXqn7iJDuce%2Fc2d8a09e4f8f2db0135b26c15b6fcf1a%2Fsupport-quality-assurance.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dfdf41e782d3787742086540da5a17a6)
Customer Service
How to Measure Customer Service Quality: Methods & Tools
![How to Recognize, Reduce, and Repair Customer Service Burnout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eZPm79BvbDRnJiCh7xN4q%2Fdda0f6b7568587a71e6e48071770f376%2Fcustomer-service-burnout.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e504180f73a769fff960566a08c63800)
Customer Service
How to Recognize, Reduce, and Repair Customer Service Burnout
![How to Build a Strong Customer Service Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F54CahC0c5lzue2OBIeXvhA%2Ffedc756b3503804bec22b9b97911ed4c%2Fcustomer-service-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1daaba549c5ce7ba536ed67be36f89f5)
Customer Service
How to Build a Strong Customer Service Culture
![Customer Service Training: 21+ Tips, Activities, and Courses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1WlrRvB1vae29EYMbqTJia%2F28b13d988f58daf70af582de5c3887bd%2Fcs-training-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=948a3f9a1c76d702e8df8d1fa56a678f)
Customer Service
Customer Service Training: 21+ Tips, Activities, and Courses
![How to Implement Live Chat With a Small Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1v1BauFtk5T0PMqMrHNYKp%2Ff62fe5133d53cda5f2218fe12952453e%2Fimplementing-live-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=71a6200d8e963cdd6e98fe3950506c80)
Customer Service
How to Implement Live Chat With a Small Support Team
![How to Set Customer Service Goals (+ 9 Example Goals)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4uRHvjiA5x1joBiJtJbstF%2F1533600b61986a506887adad47a04622%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=594f85068479b88c0b24c46593e3965f)
Customer Service
How to Set Customer Service Goals (+ 9 Example Goals)
![Announcing Help Scout's 2020 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7gQyePD1fylMa0Axd4pW2M%2F25a15bb0daf7cad8d4753ce0c01efbf7%2Fcsawards-meta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=1e92ca8107face2345771f4d9a827354)
Customer Service
Announcing Help Scout's 2020 Customer Service Awards
![21 Key Customer Service Skills (and How to Develop Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51AsHLEO6YLvN3uIUQt9WN%2Fc3fb27f272af858c59ae726710c3c96d%2Fcustomer-service-skills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=169463e2137f7e0f1b8ba9787f7ba77f)
Customer Service
21 Key Customer Service Skills (and How to Develop Them)
![Writing an Effective Apology Letter to Customers (+ 5 Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3TDtdqlirs9Zf7khyRTwvB%2Fce84759e273c60d29b9eecb3e7d2ba63%2Fapologizing-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=12fb2ff10f2ef9b9dbf0363805b3039a)
Customer Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
![Customer Service Experience: Definition, Tips, & Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4mEQdsqHhA2hOqc0m9P9PP%2Fe6dcb4fa9b456697c651359e7b88cf9e%2Fcustomer-service-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ccbaa4a3ba911ca2b11b15b435b2d30d)
Customer Service
Customer Service Experience: Definition, Tips, & Examples
![How to Create an Inspiring Customer Service Philosophy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ljqH3lE6MsrJXOOf3jhom%2Fa8f748b50f5038cfb700521f769470e2%2Fcustomer-service-philosophy.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aafdc967300a41d75563f5e8caf30893)
Customer Service
How to Create an Inspiring Customer Service Philosophy
![Time To Resolution: What It Is, Why It Matters, and How to Reduce It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4dPjmCeJ7o46gZZsvVQZgC%2Fd7f3a04a226ac19c3609e96c06bd45da%2Ftimetoresolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c9a3f2ad3b018190beca613949d08f00)
Customer Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
![Email Response Times: Benchmarks and Tips for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1tPevUnLcDI30SVwTz4Vlq%2F15da2d9bd980121ddc31d1961be9fffd%2Facceptable-reply-time.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ac510f9786a27fcacb7777616df4b1e)
Customer Service
Email Response Times: Benchmarks and Tips for Support
![The 6 Best Remote Collaboration Tools for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Cw33VAY3g04EMrcTaui9p%2F060a7ac08a978929a2910e96853dfc0f%2Fc-team-remote-collaboration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09215db566bcf77930cb71e893a430a)
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
![KPIs and Business Practices in the Time of Coronavirus](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ozwZqpkIm7iUqZrAqVm9X%2F53a8119bb32440cff48ac7dc62a7e445%2Fkpis-during-covid.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4f13110e65d124fb8509f73f7be2487f)
Customer Service
KPIs and Business Practices in the Time of Coronavirus
![Step-By-Step Guide: Measuring Customer Service ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KYyBYibzWhUePMph2nasD%2Fbaf93a208212cc781fdf095264bc8694%2Froi-and-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=831ae12f30962095dcad923d11e049de)
Customer Service
Step-By-Step Guide: Measuring Customer Service ROI
![Crisis Communication Tips for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Ob0EYykIA7q4eDFjznYOJ%2F75967931f2ba3e30c476ff6c7e724fcc%2FCommunication-During-Crisis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=207fefeb2a7098733e2c13b886af7f21)
Customer Service
Crisis Communication Tips for Customer Service Teams
![Communicating With Customers During a System Outage](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FlJFLEgDKFaub3QDkaxcuj%2Fad21dd24b0fd6ebbc921d379d52bd796%2Fsystem-outage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ea6e8351db9e1917c759db2dcc4108a7)
Customer Service
Communicating With Customers During a System Outage
![How to Handle Customer Support During Company-Wide Events](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2SWfVmoz35sBkl1Vdrx5fQ%2Fc51b45b934a8be53277a397a388f66ab%2Fsupport-during-company-events.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=992425b1fed13d3fb1f34756b2205b96)
Customer Service
How to Handle Customer Support During Company-Wide Events
![Should I Let My Staff Complain About Customers?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49LUK7iK9kZfArU4DilRQi%2Fe9f229dc68c0671515983b404efe486e%2Fhandling-venting.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=db33938e36ecf166e55d4c0262439e2e)
Customer Service
Should I Let My Staff Complain About Customers?
![Humanize Your Support With Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WpyniPh2yvCxcmlhyIkmG%2F6f74cbccc5da33865cc82a8333db24f0%2Fhumanize-service-with-data.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=436c5593d9ba46f778113efa9b0c6d60)
Customer Service
Humanize Your Support With Data
![Why Analytical Reading Is a Must-Have Skill](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rKYewrAFaigWmfzBi8T2R%2Fa692f0c4b6fdaf4367f81177a9748291%2Fanalytical-reading.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=33dd15cfd3c5bb7ff609d9094d803416)
Customer Service
Why Analytical Reading Is a Must-Have Skill
![Communicating Support Successes to the Wider Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HHNKIkcrLeDAYtN40GYVG%2F1ec0d949bd78c304a5299b9819baa889%2Fcommunicating-support-team-successes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40108eeab8826fa109f55318a3283617)
Customer Service
Communicating Support Successes to the Wider Company
![Support Teams and Technical Writers: A Powerful Partnership](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1J6OpIMlPR3fEBmHUuEDJb%2Fd9dd5ae96193f3b0968299c5636734b9%2Fsupport-technical-writers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=6801848e2f4a970be9c7acd17bb94a57)
Customer Service
Support Teams and Technical Writers: A Powerful Partnership
![Help Your New Hires Rock: 30/60/90-Day Reviews for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FIavC0BXwt9nkkOVZ0LTDw%2Fe5031d2486676a4de7d7651330eb6042%2Fhelp-your-new-hires.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d6e7e9e0a3d2deb234a31c08ea9dcab3)
Customer Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
![How to Fire a Customer (The Right Way) in 5 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5T7zLqxnkOM2CogOXDN4xa%2F36db774577373f1e3dde24be2e944ae2%2Ffire-a-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=20628d8ab57639abc6acc22f98c0ae96)
Customer Service
How to Fire a Customer (The Right Way) in 5 Steps
![How to Hire for Chat and Email Writing Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O9bm42C5wSPlIWezwSASR%2F124273f242e7c47bdcd3d48edeeb4707%2Fhiring-writing-skills-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f6a9717c5ffd411335e7d624d2edc7)
Customer Service
How to Hire for Chat and Email Writing Skills
![A Customer Support Leader’s Guide to One-on-Ones](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F01lTz8Az7d2onPU9aM2If4%2Fa00069d7ec9f3c410a05ab5127cd33aa%2Fone-on-ones-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a3e2f7257d5cf0b97243436aeb69c6d)
Customer Service
A Customer Support Leader’s Guide to One-on-Ones
![How to Rebuild Customer Loyalty After a Data Security Breach](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ROWu5jVE8PPmIIInVpCtl%2Fcbc1cc1686c53118dcf676f1075f1803%2Fdata-security-breach.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8669f3b80b88ec874407636593bc6805)
Customer Service
How to Rebuild Customer Loyalty After a Data Security Breach
![Turn Support Hunches into Usable Data for Product Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3sd53HIEAvcvDeWv38ynQ5%2F26ea39c766f2fe0b026c182a073c04ad%2Fsupport-driven-product-ux.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=734df37dad5cd9b11719fbd59baa9141)
Customer Service
Turn Support Hunches into Usable Data for Product Teams
![Working Successfully in a Collaborative Support Model](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TJD5CGPOX54PLfSYK8puj%2F5850b8f93a621be07713c7208674d9ea%2Fwebinar-postimage-03.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4389359dfec161e17877112725a7453d)
Customer Service
Working Successfully in a Collaborative Support Model
![Taking Customer Service Beyond Satisfaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ehq3cfG4J458jxZLn5mqu%2Fbe0a64a3a67f72aa6014f4cf6fa0c8d1%2Fwebinar-postimage-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1a4024aa9a80a33a60066eb2ae182c29)
Customer Service
Taking Customer Service Beyond Satisfaction
![Why Support Teams Must Stake a Claim to Revenue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6gujtIzEAB9yNxvpHUrn50%2F69e5ce28c5a5f4c88ca22429b9d721b6%2Fsaas-support-revenue.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d58de0e374387624fc9eb7d38d99aa37)
Customer Service
Why Support Teams Must Stake a Claim to Revenue
![How to Revamp Your Knowledge Base Architecture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Pz3aWQObqu1r2RCgSX8b1%2Ff442da348d21614af0411c61b603837c%2Fknowledge-base-architecture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa104664e205fe6bee559a4dc51a8cc1)
Customer Service
How to Revamp Your Knowledge Base Architecture
![Listen While You Lead: 3 Unexpected Lessons for New Managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1zWZq75desKqrTMeizosu5%2F34a6e92c24adc8146b5ff5e50dae9e06%2Fnew-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f5f5e7f73afd34144fbe17f67efe8d3c)
Customer Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
![8 Best Practices for Designing a Helpful Contact Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3xF4QPXejmr5QxzJzn27eb%2Fa4f2516db687be4c33731cf6d6c32abb%2Fcontact-us-page-design.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9249ed9ea60437064267b59a19d1aabf)
Customer Service
8 Best Practices for Designing a Helpful Contact Page
![Knowledge Base Design Tips for Better Self-Service Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RfOSGELz0BlabZ0WYwEjA%2Fe1ab85243f8094c05af01e524a591301%2Fhelp-document-design-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c46611a83baac735be12f2fdf10bfef6)
Customer Service
Knowledge Base Design Tips for Better Self-Service Support
![How To Succeed as a Customer Support Manager](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FT2jWqy3F19M8zWulfkYf7%2Ff4e9218f8ef4de5a9835de412ed8c419%2Fnew-customer-service-manager.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df701c6dab7f8500580fcb6a5aa363e6)
Customer Service
How To Succeed as a Customer Support Manager
![200,000 Customer Conversations Later: What I Wish I’d Known From Day One](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4buqNVzm5cl1cqz1Cp5MVs%2F5fe73c865bd1081066c1d885ba4e7d64%2Fwhat-i-wish-i-had-known.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e05208a31c07990a018546b98f5e49db)
Customer Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
![7 Ways to Maintain Team Culture During Stressful Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KH2FyE5hpWBcciMVrsU2S%2F26e717db0a10735acc4cf69f62f281fe%2Fmaintain-team-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d156329ca49ddf81cd0ffe8bc6a62656)
Customer Service
7 Ways to Maintain Team Culture During Stressful Times
![How to Build and Optimize Your Customer Support Funnel](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FcW4skBho15feSJni7pi7o%2F146c2c9c02920aaaa6601f0217c6c5e7%2Fcustomer-support-funnel.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7aac2692b4d3d447460133d77243623f)
Customer Service
How to Build and Optimize Your Customer Support Funnel
![Improving Employee Retention in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Ntype2a24IwloIMMiVlkh%2Fd2e4ab7abf95552d77578069682e0617%2Femployee-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6820f527488f13df95637513215fde20)
Customer Service
Improving Employee Retention in Customer Support
![Support Teams Should Have a Seat at the ‘Adult' Table](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bKxA6DIpVLiJ3mMgiJZDo%2Fe0bebef16473e6dc0fc0eaccbcd38703%2Fgive-support-seat-at-the-table.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=087918cad44774eb0f964391e9eaff9f)
Customer Service
Support Teams Should Have a Seat at the ‘Adult' Table
![5 Big Lessons Support Managers Wish They’d Learned Sooner](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FYR1FEE65zxJH0FNcnudxt%2F7dc08eb9143e61a4be810f20979ce3c6%2Fsupport-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f39ad51fec96047cdb15d7775a53b42b)
Customer Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
![The Benefits of Learning as a Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5JlB92FoyrnpEUbN7wQDQ5%2Ffefb9c00b55e1cf2c92678d56fd23ec0%2Fteam-learning-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2478dd8c01831972664216aadd8d8d6c)
Customer Service
The Benefits of Learning as a Team
![Avoiding the Silo of Team Communication](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F75VV8vO3zVmrleV8OuiK9l%2F5fcc7de1943de71d0821a279eade473c%2Fcross-team-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9c24dbf78441a8d2fe050bf443b9a9cc)
Customer Service
Avoiding the Silo of Team Communication
![25 Insights for Creating and Sustaining Workplace Happiness](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F22ugS4XZVuTDGdZpFVwJcq%2F2e38a8b0fa2f32707c3ee0f026e4ff1b%2Fhappiness-at-work.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abb295164d9e3a93760a8c76da75d935)
Customer Service
25 Insights for Creating and Sustaining Workplace Happiness
![How Ritz-Carlton’s Support Lexicon Created Unity through Clarity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4GrvrRztybsF654m4wVAsR%2F3e53faf35a7460f5c7a9271cfcee1a6f%2Fsupport-lexicon.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0407095ac20972e2c3c7cbf784c0d4cb)
Customer Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
![The Right (and Wrong) Way to Handle a Company Crisis](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6E3tZwCNULIi0730W2cti3%2F20c7f75df44dc5df246ffcaa1d42cbeb%2Fcrisis-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9336a9d3d7ec4af4e8435987900b0f5d)
Customer Service
The Right (and Wrong) Way to Handle a Company Crisis
![Stop Being a Customer Support Dictator](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6I4OFlxsuRnxwvPATqTuoK%2Ff7ec11b9641b3233969b0871f483fece%2Fsupport-dictator.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0d7173dd087ca868b9cb5923f956c235)
Customer Service