Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI

Join us on Wednesday, December 6th at 3:30 PM (EST) for a live conversation and Q&A with four frontline support pros about the feelings, implications, and opportunities brought on by the expanding role of AI in customer service.

AI can be exciting, scary, helpful, irritating, and intriguing all at once. It’s one thing to think about it conceptually, but when it turns up and starts doing parts of your job, things get very real.

In this candid discussion, members of Help Scout's support team will share their own initial reactions to using AI in the queue, how those perspectives have changed over time, and how AI (when it's used thoughtfully!) can level up the support they’re able to deliver to customers.

They'll also share practical ideas for taking control of your support career growth and trajectory as AI disrupts the existing model.

In this webinar, you’ll hear from:

• Cameron Mitchell, Product Support Analyst

• Chrissy Chavez, Technical Support Specialist

• Kristi Ernst Thompson, Senior Technical Support Specialist

• Abigail Phillips, VP of Customers

• And your host, Mat Patterson, Help Scout’s Customer Service Educator.

If you can’t make the live event on December 6th, register anyway and we’ll send you the recording directly, along with a summary of what was discussed!

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