Inside Help Scout
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Customer Service
Navigating a Support Career in an AI-Powered World
Customer Service
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Customer Service
The 21 Best Instagram Tools for Business Growth (2023)
Customer Service
A Very Help Scout Thanksgiving
Inside Help Scout
Help Scout Has a New Look
Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Inside Help Scout
Bring Instagram Conversations Into Help Scout
Customer Service
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Customer Service
4 Diverse AI Chatbot Examples for Great Customer Service
Inside Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Customer Service
The 11 Best HIPAA-Compliant Software for Small Business
Inside Help Scout
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Customer Service
Conversational AI for Customer Service: How to Get it Right
Customer Service
7 Customer Service Resume Examples + Best Practices
Customer Service
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Growth & Culture
What Is the Best Ecommerce Team Structure?
Customer Service
Common Customer Complaints: 8 Examples and Solutions
Growth & Culture
Beginner’s Guide to Solution Selling (Definition and Examples)
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Customer Service Week: What It Is and Ways to Celebrate
Customer Service
13 Inspiring FAQ Page Examples
Customer Service
Inside Support: Q&A with Support Leader Brittany Ferguson
Customer Service
AI Knowledge Base: An Essential Guide
Customer Service
Navigating Product Changes in SaaS Support
Customer Service
How to Create a Jira Ticketing System
Customer Service
Gorgias Pricing Explained: Features, Plans, and Alternatives
Customer Service
The 7 Best CRM Platforms Compared (2023)
Inside Help Scout
Introducing AI Assist for Better, Faster Responses
Inside Help Scout
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Customer Service
First Impressions Are Fast Impressions
Customer Service
The 7 Best Issue Tracking Software for Customer Support Teams
Inside Help Scout
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Growth & Culture
53 Key Ecommerce Statistics: Trends, Insights, and Predictions
Growth & Culture
How to Improve Ecommerce Customer Experience (11 Ways)
Customer Service
The 10 Best Shopify Customer Service Apps (Compared)
Customer Service
How To Be Heard By Your Product Team
Customer Service
Building Stronger Customer Relationships
Customer Service
Knowledge Management System Essentials + Tools To Consider
Inside Help Scout
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Customer Service
AI Customer Support Software: 11 Best Tools for 2023
Inside Help Scout
Meet Help Scout's New Conversation Editor
Customer Service
The 10 Best Customer Experience Software Options on the Market (2023)
Customer Service
Going off Script
Growth & Culture
Customer Acquisition Cost Explained: Strategies for Sustainable Growth
Growth & Culture
21 Ecommerce Best Practices to Boost Your Sales
Customer Service
The 15 Best WordPress Help Desk Plugins for Customer Support
Growth & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Customer Service
17 Great Customer Service Examples to Inspire You
Customer Service
Customer Service Management: How to Develop an Effective Strategy
Customer Service
The 18 Best Contact Us Page Examples + Best Practices
Customer Service
The 8 Best Knowledge Management Tools Compared (2023)
Growth & Culture
Customer Lifetime Value for Ecommerce: The Ultimate Guide
Customer Service
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Growth & Culture
48 Ecommerce Interview Questions for Hiring the Right Team
Growth & Culture
50+ Ecommerce Survey Questions To Ask in 2023
Inside Help Scout
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Growth & Culture
29 Ecommerce Tools to Scale Your Business in 2023
Inside Help Scout
Help Scout’s AI Is at Your Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Customer Service
Help Scout + AI = Better Customer Support
Customer Service
Will AI-Powered Customer Service Replace Your Job?
Growth & Culture
30 Key Ecommerce KPIs & Performance Metrics to Track
Growth & Culture
Ecommerce Automation: Step by Step Guide for Beginners
Customer Service
Building a Customer-Centric Ecommerce Business: The Complete Guide
Customer Service
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Inside Help Scout
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Customer Service
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Customer Service
The 5 Best HIPAA-Compliant Live Chat Messaging Apps
Customer Service
Comparing SaaS and Ecommerce Support
Customer Service
Paid SaaS Support: How To Offer It and Why It Matters
Inside Help Scout
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help Scout
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Customer Service
Facebook Messenger for Customer Service: The Basics
Inside Help Scout
Charting the Course of an Unexpected Career
Customer Service
Unlocking the Power of Customer Feedback with Microsurveys
Customer Service
How To Optimize Your Support Strategy for Messaging Channels
Customer Service
8 Customer Success Software Tools to Encourage Growth
Customer Service
Choosing the Best Customer Communications Management Software
Inside Help Scout
Friday Notes Keep Us on the Same Page
Inside Help Scout
Deliver a Seamless Support Experience with Messenger in Help Scout
Customer Service
Customer Engagement Software: 12 Tools to Try in 2023
Customer Service
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Customer Service
Artificial Integrity: Trust, AI, and Customer Service
Customer Service
Make Customer Support a Team Sport with Light Users
Customer Service
Tap Into Revenue in the Queue With Light Users
Customer Service
The 11 Best SaaS Knowledge Base Platforms for 2023
Customer Service
The 9 Best Help Scout Alternatives (Including Features and Price)
Growth & Culture
Interviewing at Help Scout: The Insider Perspective
Customer Service
How to Get More Shoppers to Purchase with Messages
Inside Help Scout
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Customer Service
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Service
Customer Support Tactic: Isolate the Backlog
Inside Help Scout
Spikeball is a Help Scout User for Life: Here's Why
Customer Service
Google Groups Alternatives: 11 Great Options for Businesses
Customer Service
Using ChatGPT for Customer Service
Customer Service
Customer Support Job Description: Examples and Best Practices
Inside Help Scout
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Inside Help Scout
Why Underground Printing Switched from Gmail to Help Scout
Inside Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Inside Help Scout
Space and Support Help Working Parents Thrive
Customer Service
12 LiveChat Alternatives for Support Teams and Beyond
Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
Inside Help Scout
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Inside Help Scout
4 Message Styles and How to Use Them
Customer Service
Help Scout vs. Intercom: A Deep-Dive Comparison
Customer Service
7 Predictions for Customer Service and Support in 2023
Inside Help Scout
Top Shelf Reads from Help Scout Leaders
Customer Service
How To Tell if a Company Is Really Customer-Centric
Customer Service
Support Tactic: Fresh Eyes, Fresh Voice
Customer Service
12 Response Templates for Tricky Customer Service Emails
Customer Service
7 GrooveHQ Alternatives to Help your Team Scale
Inside Help Scout
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
Customer Service
The 10 Best Web-Based Help Desks for Growing Businesses
Inside Help Scout
Microsurveys: The Quick Way to Capture Customer Feedback
Customer Service
Setup Guide: How to Create a Shared Inbox in Gmail
Inside Help Scout
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Customer Service
8 Gorgias Alternatives for Better Customer Support
Inside Help Scout
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Customer Service
12 Tips and Tools to Better Manage Your Work Email
Customer Service
Removing customer service accents via AI: The wrong solution to a real problem
Customer Service
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Customer Service
The 12 Best Help Desk Software for 2023 - Buyer's Guide
Inside Help Scout
Finding Flow at Work and on the Trail
Inside Help Scout
Straight From the Source: Help Scout Love
Customer Service
The 9 Best Missive Alternatives for Team Collaboration
Customer Service
Best Practices and Tips for Implementing a Help Desk
Customer Service
The Ultimate Guide to Email Management for Education
Customer Service
The Complete Guide to Email Management in Higher Education: Ebook
Customer Service
Choosing an Email Ticketing System: Our Top 11 Picks
Inside Help Scout
Product Walkthrough: Help Scout for Education
Customer Service
A Love Letter to Social Media Customer Service Pros
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Live Chat Software for Education: The 11 Best Options
Customer Service
6 Great Templates for Customer Onboarding Emails
Customer Service
How to Create and Organize a Knowledge Base
Customer Service
How To Create an Excellent Customer Engagement Strategy
Inside Help Scout
The Beginner’s Guide to Help Scout
Customer Service
Building a Customer-Focused Company
Customer Service
The 9 Best Kustomer Alternatives for Help Desk Tickets
Customer Service
A Guide to Customer Success Manager Career Paths
Customer Service
Changing a Company Culture
Inside Help Scout
Standard vs. Plus Pricing: How to Choose the Right Plan For You
Customer Service
How to Create Great Customer Feedback Email Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
Customer Service
If Customer Service Were Really Superheroes
Customer Service
Email vs. Live Chat Support
Customer Service
How to Write the Best Customer Support Manager Job Description
Customer Service
Work For Customers, Not Personas
Customer Service
The Problem With Gmail and Outlook for Shared Email
Customer Service
4 Customer Success Plan Templates and How to Use Them
Customer Service
Customer Service Hiring: Project Ideas
Customer Service
Support Team Swarming Vs. Tiering
Customer Service
Product Support Analyst Job Description: Template and Examples
Growth & Culture
10 Practical Ways to Increase Team Productivity
Customer Service
9 Helpshift Alternatives for Your Customer Communication Needs
Customer Service
The Top 9 Help Desk Software for Small Businesses in 2023
Customer Service
The 7 Best Zoho Desk Alternatives on the Market Today
Customer Service
9 Best Live Chat Widgets for Your Business
Customer Service
How To Write an Auto-Reply Email: 6 Examples
Customer Service
The 8 Best LiveAgent Alternatives For Customer Support Software
Inside Help Scout
How RealtyNinja Supported 300% Customer Growth with Help Scout
Customer Service
Guiding clients to email support instead of their account managers
Inside Help Scout
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
The Help Scout Blog
7 Types of Software Every Small Business Should Consider
Customer Service
7 Best Practices To Boost Your Team Collaboration
Customer Service
Is Google's LaMDA sentient, and if so would it like a job?
Customer Service
The 9 Best Email Support Software Solutions for Your Team
Customer Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Customer Service
Turning support requests into customer insights
Growth & Culture
Customer Onboarding: Steps, Examples, and Best Practices
Inside Help Scout
How George Washington University Handled a 22% Increase in Email Traffic
Growth & Culture
7 Key Customer Experience Metrics, From Basic to Advanced
Customer Service
Museum of Customer Support: Ancient Fast Food
Customer Service
The 9 Best HappyFox Alternatives on the Market in 2023
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Customer Service
The 9 Best Help Desk Software for Schools and Universities
Inside Help Scout
Make Sure Every Customer Finds an Answer With Docs + Beacon
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2023
Inside Help Scout
Release Notes, March 2022: Previous conversations, user report change, and more!
Customer Service
The 9 Best Email Collaboration Software Platforms
Customer Service
Help Scout’s Conversation Corner on Experience This!
Customer Service
How to Know When It's Time to Hire For Your Support Team
Customer Service
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Customer Service
Writing Excellent Customer Service Emails
Customer Service
Teaching Analytical Reading
Customer Service
The 19 Best Customer Service Tools for Every Support Team
Customer Service
How to Change Your Team’s Behavior
Customer Service
The 7 Best Crisp Alternatives for Customer Support in 2023
Customer Service
13 Best Practices for Improving Online Customer Service
Growth & Culture
Customer Success: What It Means, Why It Matters, and More
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
How to Deal with Difficult Customers
Customer Service
The 13 Best Intercom Alternatives for Customer Support in 2023
Customer Service
Help Desk Software: What To Look For and Must-Have Features
Customer Service
Museum of Customer Support: The First Shopping Cart
Growth & Culture
SaaS Customer Success: Key Roles, Strategies, and Tools
Customer Service
The 11 Best Help Desk Ticketing Systems for 2023
Customer Service
11 Key Customer Service Metrics + 4 Real Example Reports
Customer Service
Measuring Customer Service Success More Broadly
Growth & Culture
The 8 Best Ecommerce Help Desks On The Market Today
Customer Service
9 Guiding Principles for Doing Startup Customer Service Well
Customer Service
Encouraging Support Teams To Write Help Docs
Customer Service
Top 11 Freshdesk Alternatives for 2023 (Ranked & Rated)
Customer Service
11 Best HubSpot Alternatives for Support, CRM, and Marketing
Customer Service
12 Predictions for Customer Service Trends in 2022
Customer Service
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Inside Help Scout
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Customer Service
Fast Food vs. Fine Dining in Customer Service
Customer Service
How To Make the Most of Your Customer Support Data
Growth & Culture
Reducing and Handling Ecommerce Shipping Cost Complaints
Customer Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Customer Service
Dealing With Abusive Customers
Customer Service
The 9 Best Team Email Management Software for 2023
Inside Help Scout
How FlexJobs Engages Customers With Proactive Messages
Customer Service
How Support Teams Can Improve Customer Retention
Customer Service
The 8 Best Customer Service Channels (& How to Pick Them)
Customer Service
Museum of Customer Support: The World's Oldest Complaint Letter
Customer Service
The 13 Best Zendesk Alternatives for 2023
Customer Service
The Pros and Cons of Free Help Desks + 5 Options to Consider
Customer Service
Writing Your Own Customer Service Recipe Book
Customer Service
The 8 Best Hiver Alternatives for Team Collaboration in 2023
Customer Service
Delivering Excellent B2C Customer Service: 7 Best Practices
Customer Service
19 Actionable Help Desk Metrics for Customer Support Teams
Growth & Culture
DEI at Help Scout: 2021 Update
Customer Service
Shared Email Account: Types, Tips, and the 9 Best Tools
Customer Service
14 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
Buyer's Guide to Choosing the Right Customer Support Tool
Customer Service
Terrifying Tales of Spooky Support
Customer Service
What is SaaS Customer Support? Examples and Best Practices
Customer Service
Announcing Help Scout's 2021 Customer Service Awards
Customer Service
Annual Planning as a New Customer Support Leader
Customer Service
15 Customer Communication Tools to Engage Your Audience
Customer Service
Visit Sea Sat, the Customer Service Restaurant
Customer Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
Customer Service
Why Customers Ask Vague Questions (and What To Do About It)
Growth & Culture
The 11 Best Ecommerce Customer Service Software Platforms
Inside Help Scout
Build Better Customer Relationships With New Targeted Messages
Customer Service
10 Ways to Improve Your Customer Service Security
Customer Service
The 11 Best Email Management Software + Features to Look For
Customer Service
How to Scale Customer Support Without Compromising Service
Customer Service
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Growth & Culture
Help Scout’s Step-By-Step Remote Hiring Process
Customer Service
The Book That Changed My Customer Service Career
Customer Service
Customer Onboarding Specialist Job Description: Templates and Examples
Customer Service
The Supportive: A Series for Service Professionals
Customer Service
Customer Success Specialist Job Description: Template and Examples
Customer Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Customer Service
The Ultimate Guide to Small Business Customer Service
Customer Service
What Should I Include in My Cover Letter?
Customer Service
How to Measure Customer Service Quality: Methods & Tools
Customer Service
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Service
Customer Support Rep Job Description: Template and Examples
Customer Service
The 12 Best Knowledge Base Software (2023)
Customer Service
Tips & Templates for Writing Great Knowledge Base Articles
Customer Service
18 Customer Service Tips for Financial Services Companies
Customer Service
Managing Social Media Customer Service: Strategies and Tips
Customer Service
9 Customer Service Blogs Every Support Pro Should Follow
Customer Service
How to Recognize, Reduce, and Repair Customer Service Burnout
Customer Service
How FAQ Software Can Help Your Small Business
Customer Service
13 Tips and Best Practices for Real Estate Customer Service
Growth & Culture
Building a Customer-Oriented Company: Strategies & Examples
Customer Service
11 Tips on Delivering Great Customer Service in Education
Customer Service
11 Types of Bad Customer Service (and How To Avoid Them)
Customer Service
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Customer Service
Telling My Boss About My True Career Goals
Customer Service
The 12 Best Front Alternatives for Shared Email
Customer Service
Delivering Great Customer Service in the Healthcare Industry
Inside Help Scout
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Inside Help Scout
How to Build a Globally Remote Team That Really Works
Customer Service
11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
Customer Service
107 Customer Service Statistics and Facts You Shouldn't Ignore
Growth & Culture
10 Inspirational Customer Experience Examples
Growth & Culture
Customer Experience vs. Customer Success: Explained
Customer Service
Help Scout: A Team Inbox Built for Customer Support
Customer Service
Why You Don’t Need an AI Support Chatbot
Customer Service
What to Expect When Shopping for Support Software
Customer Service
Why Help Desk Software Is a Must-Have for Small Businesses
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Growth & Culture
Customer Success vs. Account Management: Why Both Matter
Customer Service
11 Shared Inbox Software Options for Improved Collaboration
Growth & Culture
How We Approach Employee Compensation at Help Scout
Growth & Culture
5 Examples of Customer Success Marketing for SaaS Teams
Customer Service
Being Pushed to Offer Service Level Agreements Too Soon
Customer Service
The 11 Best Live Chat Tools for Customer Support in 2023
Inside Help Scout
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Growth & Culture
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Customer Service
How to Build a Strong Customer Service Culture
Growth & Culture
10 Simple Ways to Wow Your Customers Every Day
Customer Service
Balancing Soft-Skills With Technical Ability
Customer Service
The 15 Best Customer Service Software Platforms for 2023
Growth & Culture
What Is Customer Happiness + 11 Ways to Inspire It
Growth & Culture
6 User Adoption Strategies for Growing SaaS Businesses
Inside Help Scout
Good to Grow: Help Scout Celebrates its 10th Year
Inside Help Scout
How OnePageCRM Reduced Their Team's Workload by 50%
Inside Help Scout
Customer Story: Upstream Tech
Customer Service
The Taming of the Queue: 14 Support Queue Management Tips
Growth & Culture
6 Customer Experience Books Every Founder Should Read
Growth & Culture
5 Effective Customer Loyalty Programs for Small Businesses
Customer Service
How to Hire for Customer Service: A Step-by-Step Guide
Growth & Culture
CX Fitness: Conducting a Customer Experience Analysis
Inside Help Scout
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Growth & Culture
Creating a Customer Success Journey Map in 6 Steps
Growth & Culture
6 Customer Centricity Examples To Use In Your Business
Inside Help Scout
Behind The Scenes: How a Help Scout Article Is Made
Customer Service
Breaking Into SaaS Support
Inside Help Scout
Customer Story: GrabCad
Inside Help Scout
Customer Story: Springboard
Growth & Culture
A Comprehensive Guide to Customer Satisfaction Score
Inside Help Scout
Customer Story: Influitive
Inside Help Scout
Customer Story: Mixmax
Growth & Culture
How To Use NPS to Measure Your Customer Experience
Inside Help Scout
Customer Story: Panorama Education
Inside Help Scout
Customer Story: Tattly
Growth & Culture
7 Foundational Customer Experience Best Practices
Inside Help Scout
Customer Story: Threadless
Inside Help Scout
Customer Story: LanguaTalk
Customer Service
GPT-3 and AI in Customer Support
Customer Service
The Best Role for a Second Customer Service Hire
Growth & Culture
Creating a Customer Experience Team: 4 Questions to Ask
Growth & Culture
A Founder’s Guide to Collecting and Utilizing User Feedback
Growth & Culture
9 Key Aspects of a Stellar Customer Success Strategy
Growth & Culture
Where to Start When Building a Customer Success Team
Customer Service
Customer Service Training: 21+ Tips, Activities, and Courses
Growth & Culture
How to Create a Customer Feedback Loop That Works
Inside Help Scout
Customer Story: GrowSurf
Growth & Culture
The Role of Customer Stickiness in Building Enduring Loyalty
Customer Service
Avoiding Cherry-Picking in the Support Queue
Growth & Culture
Customer Satisfaction: What It Is and 6 Ways to Boost It
Growth & Culture
8 Key SaaS Customer Success Metrics & How to Measure Them
Customer Service
How to Get Started Delivering Proactive Customer Service
Customer Service
101 Inspirational Customer Service Quotes
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
Growth & Culture
Customer Perception and How to Manage It Effectively
Growth & Culture
Customer Story: Materialesdefabrica.com
Inside Help Scout
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Growth & Culture
How to Improve Customer Loyalty With Customer Effort Score
Growth & Culture
10 Techniques for Collecting Voice of the Customer Data
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
Customer Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Growth & Culture
A Founder’s Guide to Building a Customer-Focused Company
Inside Help Scout
Customer Story: TeamSnap
Inside Help Scout
How to Manage Changing Team Needs with Advanced Permissions
Growth & Culture
How to Identify and Optimize Customer Experience Touchpoints
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
10 Live Chat Examples for the Entire Customer Journey
Customer Service
5 Ways to Automate Support Without Degrading Service
Customer Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Growth & Culture
A Complete Guide to Customer Acquisition for Startups
Customer Service
How to Implement Live Chat With a Small Support Team
Customer Service
How to Set Customer Service Goals (+ 9 Example Goals)
Growth & Culture
4 Meaningful Customer Satisfaction Metrics, Compared
Customer Service
Announcing Help Scout's 2020 Customer Service Awards
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
Inside Help Scout
The Non-Coder’s Guide to Using the Help Scout API
Growth & Culture
Understanding Consumer Behavior to Convert More Customers
Growth & Culture
The List Building Strategies That Grew 251,000 Subscribers
Inside Help Scout
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Customer Service
21 Key Customer Service Skills (and How to Develop Them)
Customer Service
Customer Support: Definition, Importance, and 8 Essential Tips
Customer Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Growth & Culture
How Help Scout Mitigates Unconscious Bias in Hiring
Customer Service
Customer Service Experience: Definition, Tips, & Examples
Customer Service
7 Steps to Build a Thriving Customer Service Team
Growth & Culture
6 Proven Strategies for Building a Customer-Centric Company
Customer Service
7 Tips for Becoming a SaaS Support Professional
Customer Service
How to Create an Inspiring Customer Service Philosophy
Growth & Culture
How to Build a Winning Customer-Centric Marketing Strategy
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
Growth & Culture
5 Practical Ways to Automate Ecommerce Customer Service
Growth & Culture
Guide to Customer Relations: Definition, Benefits, and Tips
Growth & Culture
Customer Appreciation Ideas: 17 Ways to Thank Customers
Growth & Culture
What Is Customer Retention + 16 Proven Retention Strategies
Customer Service
10 Ways to Deliver Consistently Great Customer Service
Growth & Culture
7 Retention Marketing Strategies for Ecommerce Merchants
Customer Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Inside Help Scout
How to Advocate for Colleagues in a Remote Work Environment
Growth & Culture
An Overview of NPS for Customer Service Teams
Customer Service
Email Response Times: Benchmarks and Tips for Support
Inside Help Scout
Black Lives Matter
Customer Service
10 Unforgettable Customer Service Stories
Inside Help Scout
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Growth & Culture
8 Strategies to Skyrocket Ecommerce Customer Loyalty
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
COVID-19's Impact on Customer Service Volumes
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Customer Service
KPIs and Business Practices in the Time of Coronavirus
Customer Service
Step-By-Step Guide: Measuring Customer Service ROI
Inside Help Scout
10 Tips for Knocking Your Virtual Interview Out of the Park
Growth & Culture
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Service
9 Knowledge Base Tips for a Better Customer Experience
Growth & Culture
Weathering the Economic Storm of COVID-19
Growth & Culture
Customer Satisfaction Surveys: A Comprehensive Guide
Inside Help Scout
How to Stay Productive While Working from Home With Kids
Growth & Culture
7 Best Practices for Effective Ecommerce Customer Service
Customer Service
18 Knowledge Base Examples That Get It Right
Growth & Culture
A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
Growth & Culture
Building Exceptional Teams and Culture in a Pandemic: Live Q&A
Inside Help Scout
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
Customer Service
Crisis Communication Tips for Customer Service Teams
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Live Chat Support 101: Definition, Benefits, and Best Practices
Customer Service
21 Key Live Chat Statistics for Customer Service Teams
Customer Service
6 Important Live Chat Tips for Email Support Pros
Customer Service
8 Live Chat Best Practices and Common Mistakes
Customer Service
The 9 Big Benefits of Live Chat for Customer Service Teams
Growth & Culture
DEI at Help Scout: Fall 2019 Update
Growth & Culture
The Secret Art of Delegation
Growth & Culture
Delivering Personalized, Human-Centered Customer Support
Customer Service
Communicating With Customers During a System Outage
Growth & Culture
A Detailed Guide to Remote Employee Onboarding
Growth & Culture
Writing the Perfect Customer Thank-You Note (+ Examples)
Customer Service
The Ultimate Guide to Knowledge Base Management
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
23 Customer Service Interview Questions (+ Interview Tips)
Customer Service
What is a Support Ticket (& Why We Don’t Use That Term)
Inside Help Scout
Inside Help Scout: How We Implement Whole Company Support
Growth & Culture
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Growth & Culture
Color Psychology in Marketing and Branding is All About Context
Growth & Culture
The 5 Key Principles of Customer-Centric Selling
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
Creating Customer Flow
Customer Service
How to Handle Customer Support During Company-Wide Events
Growth & Culture
27 Company Retreat Ideas Your Team Will Actually Enjoy
Customer Service
Should I Let My Staff Complain About Customers?
Growth & Culture
How to Plan a Fun and Productive Company Retreat
Customer Service
13 Productivity Hacks to Maximize Your Time
Inside Help Scout
How Beacon Helps You Deliver Great Customer Service
Inside Help Scout
Inside Help Scout: How We Triage Our Support Queue
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
Inside Help Scout
Keep Customers In the Flow With Messages
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Inside Help Scout
Help Scout’s Brand Animation Process
Growth & Culture
9 Principles For Starting a Successful Side Hustle
Inside Help Scout
Illustrating the Help Scout Brand
Growth & Culture
How to Support Working Parents
Inside Help Scout
Introducing Help Scout for Good
Inside Help Scout
Announcing the Help Scout Brand Handbook
Customer Service
Rolling Out Weekend Support
Customer Service
27 Funny Customer Service Quotes
Growth & Culture
How to Communicate Ideas Effectively
Growth & Culture
DEI at Help Scout: Spring 2019 Update
Customer Service
5 Boring Customer Service Stories
Customer Service
Humanize Your Support With Data
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
Inside Help Scout
The Technical Debt Myth
Growth & Culture
8 Internal Communication Tools to Boost Collaboration
Inside Help Scout
Making (and Breaking) the Help Scout Brand
Customer Service
How to Turn Off a Support Channel Gracefully
Inside Help Scout
Behind the Scenes: The Design of Beacon
Customer Service
Why Analytical Reading Is a Must-Have Skill
Customer Service
Help Scout's Annual Customer Support Salary Study
Growth & Culture
The Skills You Need for a Support-Driven Growth Role
Customer Service
Communicating Support Successes to the Wider Company
Inside Help Scout
Five Tools for Writing High Quality PHP
Customer Service
How To Write a Good Internal Note
Customer Service
Why Investing in Help Desk Software Increases Your ROI
Customer Service
Support Teams and Technical Writers: A Powerful Partnership
Growth & Culture
What Remote Companies Can Teach About Asynchronous Communication
Growth & Culture
Sales as a Service
Customer Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Inside Help Scout
Making Content More Inclusive
Customer Service
Customer Support Operations: Description, Responsibilities, and Skills
Growth & Culture
6 Steps to Recruiting Like a Human
Growth & Culture
The Business Case for Support-Driven Growth
Customer Service
The Art of Troubleshooting for Customer Support Professionals
Customer Service
What Is Contextual Support, and Why Is It Critical to Live Chat?
Inside Help Scout
Creating Team Ownership with Better Language
Growth & Culture
6 Tips for How to Collaborate on Remote Design Teams
Customer Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Customer Service
How to Write Support Emails Your Customers Will Love
Growth & Culture
Getting Started with Support-Driven Growth
Customer Service
What to Call Your Customer Service and Support Teams
Customer Service
47 Pro Tips on How to Talk to Customers
Customer Service
How to Fire a Customer (The Right Way) in 5 Steps
Growth & Culture
DEI at Help Scout: 2018 Update
Growth & Culture
Everything You Need to Know About Implementing a Price Increase
Growth & Culture
How to Stand Out in a Crowded Market
Customer Service
How to Hire for Chat and Email Writing Skills
Customer Service
The Right Way to Consolidate Your Customer Support Tools
Growth & Culture
Customer Service vs. Customer Experience: Explained
Customer Service
Customer Service vs. Customer Support: Explained
Growth & Culture
Customer Support vs. Customer Success: Explained
Growth & Culture
9 Ways to Foster Diversity and Inclusion at Work
Growth & Culture
How to Deal With Cheap Customers
Customer Service
AI, Curiosity, and the Future of Human Customer Service
Growth & Culture
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
Growth & Culture
How to Build a Great Remote Company Culture
Customer Service
A Customer Support Leader’s Guide to One-on-Ones
Growth & Culture
11 Strategies to Maintain Customer Intimacy at Scale
Customer Service
Scaling Support With Personality at Cards Against Humanity
Customer Service
How to Rebuild Customer Loyalty After a Data Security Breach
Inside Help Scout
Beacon 2.0 Preview: The User Interface
Customer Service
Migrating a Customer Query Between Support Channels
Customer Service
Need a CRM? Consider These Tips First
Customer Service
4 Ways to Determine What Your Customer Really Needs
Inside Help Scout
Beacon 2.0 Preview: Introducing Chat
Customer Service
Reduce Your Support Load Through Better Product Writing
Customer Service
Writing Support Emails: A Style Guide
Customer Service
Turn Support Hunches into Usable Data for Product Teams
Customer Service
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Customer Service
9 Tips for Delivering Time-Sensitive Customer Service Fast
Customer Service
Working Successfully in a Collaborative Support Model
Growth & Culture
9 Experiential Marketing Examples from Highly Creative Companies
Inside Help Scout
Beacon 2.0 Preview: What’s New
Customer Service
How to Determine Your Company’s Multichannel Customer Support Strategy
Customer Service
How Mailchimp Bridges the Gap Between Support and Product
Customer Service
Taking Customer Service Beyond Satisfaction
Customer Service
The Future of Self-Service
Inside Help Scout
Self-Service is the Next Frontier in Customer Support
Growth & Culture
The Art of Customer Loyalty in a Subscription Business
Growth & Culture
5 Ways Your Small Business Can Impress First-Time Customers
Growth & Culture
Customer Service + Marketing = Improved Customer Experience
Customer Service
Choosing Your Perfect Help Desk
Growth & Culture
Flexible Working is a Win-Win for Employees and Companies Alike
Customer Service
How to Snag (and Succeed at) a Remote Customer Service Job
Growth & Culture
6 Tips to Keeping Your Remote Team Connected
Customer Service
Why Support Teams Must Stake a Claim to Revenue
Growth & Culture
How (and Why) to Respond to Positive Online Reviews
Growth & Culture
How to Write Conclusions That Don’t Suck
Growth & Culture
6 Steps to Creating a Customer-Centric Culture
Growth & Culture
How to Use Customer Service to Stand Out from the Competition
Inside Help Scout
9 Tips for Working While You Travel
Growth & Culture
How to Turn Negative Yelp Reviews Into New Customers
Customer Service
How to Revamp Your Knowledge Base Architecture
Inside Help Scout
The Digital Nomad’s Toolkit for Staying Productive
Customer Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Growth & Culture
Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
Customer Service
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Customer Service
8 Tips for How to Approach Cross-Cultural Customer Support
Inside Help Scout
How to Maintain Your Health as a Digital Nomad
Customer Service
6 Ways to Get More Mileage out of Your Help Content
Customer Service
The Right (and Wrong) Way to Outsource Customer Support
Customer Service
8 Best Practices for Designing a Helpful Contact Page
Customer Service
Empower Your Customers With Self-Service, Chat and Help Desk Support
Customer Service
Knowledge Base Design Tips for Better Self-Service Support
Customer Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Growth & Culture
10 Lessons We Learned About Telling Customer Stories
Customer Service
Why Your Customer Service Sucks
Growth & Culture
How Building a Community Can Supercharge Your Customer Service
Growth & Culture
How to Handle Conflict on Remote Teams
Customer Service
What I Learned About Customer Service While Working at A Bookstore
Inside Help Scout
How I Stay Productive Working Remotely
Growth & Culture
DEI at Help Scout: 2017 Update
Inside Help Scout
5 Benefits of Integrating HubSpot + Help Scout
Growth & Culture
Customer Acquisition vs. Customer Satisfaction
Customer Service
How To Succeed as a Customer Support Manager
Inside Help Scout
Testing Code That Talks to the Database
Inside Help Scout
Functional vs. Unit Testing for the Browser
Customer Service
How Customer Support Teams Can Maximize Seasonal Downtime
Growth & Culture
How Our Remote Team Stays Aligned With Town Hall Meetings
Customer Service
Take It or Leave It: What Help Desk Data Should You Migrate?
Customer Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Customer Service
How to Organize With Tags
Customer Service
The Future of Customer Service: 10 Trends to Watch
Inside Help Scout
Reducing Complexity with Guard Clauses in PHP and JavaScript
Customer Service
7 Ways to Maintain Team Culture During Stressful Times
Customer Service
The Art and Science of Getting into the Flow
Growth & Culture
6 Questions to Ask Before You Email Your Customers
Inside Help Scout
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
Inside Help Scout
The Database Is Not an Implementation Detail
Customer Service
How to Master Difficult Customer Service Conversations
Growth & Culture
4 Easy and Effective Ways to Invest in Your Customers
Customer Service
How to Write the Perfect Customer Service Resume
Customer Service
How to Break Up With Abusive Customers
Growth & Culture
The Psychology Behind the Perfect Customer Interview
Customer Service
How to Write the Perfect Interview Thank-You Email
Customer Service
What My Mechanic Taught Me About Customer Service
Growth & Culture
How to Work a 40-Hour Week
Customer Service
The Value of Doing Things That Scare You
Growth & Culture
How to Build a Great Business
Customer Service
9 Customer Champions Who Received Great Customer Service
Customer Service
Taking the Right Tone With Customers
Growth & Culture
Building a Community Around Your Business
Customer Service
How 3 Nonprofits Approach Customer Service
Customer Service
5 People You Need On Your Customer Support Team
Growth & Culture
The Surprising Reality of Side Hustles: They're Good for Business
Growth & Culture
How to Use Storytelling to Connect with Your Customers
Growth & Culture
Great Content Is Still the Biggest Hurdle
Customer Service
How to Build and Optimize Your Customer Support Funnel
Growth & Culture
Aligning Sales and Support for Long-Term Growth
Customer Service
9-Step Guide to Switching Help Desks
Customer Service
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Inside Help Scout
The Evolution of the Help Scout Brand
Growth & Culture
How to Make the Most of Your Customer Testimonials
Growth & Culture
How We Use Video to Build Remote Culture
Customer Service
4 Ways to Find Meaningful Opportunities in Customer Support
Customer Service
Improving Employee Retention in Customer Support
Customer Service
Don't Let Your Professional Shortcomings Hold You Back at Work
Customer Service
Support Teams Should Have a Seat at the ‘Adult' Table
Growth & Culture
Relationship Marketing: The Value of Marketing to Current Customers
Growth & Culture
Illustrations Are More Than Digital Eye Candy
Growth & Culture
A Brief Guide to Better 1:1’s—For Makers and Managers Alike
Growth & Culture
The 25 Best Entrepreneur Books on Marketing, Sales, and Support
Customer Service
9 Tips to Improve Your Customer Support Game
Growth & Culture
Have the 4P's of Marketing Become Outdated?
Growth & Culture
Support, Sales, and Marketing Need to Work in Harmony
Customer Service
6 Tips for Delivering Effective International Customer Service
Customer Service
The Best Advice We Ever Received
Customer Service
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Customer Service
How to Break Your Worst Work Habits
Growth & Culture
Organizing Teams With Players and Coaches
Customer Service
16 Customer Service Tips to Never Forget
Customer Service
Boost Customer Happiness with Exclamations and Emoticons
Customer Service
The 27 Best Customer Service Books
Growth & Culture
Upselling in a Customer-First Company
Growth & Culture
10 Timeless Pricing Strategies to Increase Sales
Customer Service
How We Transitioned to 24-Hour Support
Growth & Culture
Org Structure Is All in the Execution
Growth & Culture
How Remote Teams Are Becoming the Future of Work
Customer Service
Track Requests to Keep Customers Coming Back
Growth & Culture
The Psychological Benefits of Writing
Growth & Culture
When Being Nice Isn’t Being Kind
Customer Service
Solving Problems Outside Your Domain
Customer Service
3 Approaches to Getting Unstuck
Growth & Culture
What Really Matters Can’t Be Measured
Growth & Culture
7 Ways to Engage Far-Flung Team Members
Growth & Culture
How We Replaced Our Weekly All-Hands Meeting with Video
Customer Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
Growth & Culture
How to Sabotage Any Meeting
Customer Service
7 Tips on How to Say No to Customers
Customer Service
3 Steps to Making Better Decisions
Customer Service
Why a Visual Really is Worth 1,000 Words
Customer Service
The Importance of Finishing What You Start
Customer Service
Giving Great GIFs for Better Support
Customer Service
Why All Hands Support Didn’t Work for Our Company
Customer Service
The Science of Setting and Achieving Goals
Growth & Culture
Why Water Cooler Talk Matters More Than You Think
Customer Service
Mastering the Art of ‘Just Start’
Customer Service
What Psychology Teaches Us About Structuring the Workday
Growth & Culture
What We Learned Telling Customers’ Stories
Customer Service
Why Better Sleep Equals Better Work
Customer Service
7 Ways to Nurture Creativity
Customer Service
The Hidden Beauty of Constraints
Customer Service
Routine Disruption: How to Change Your Habits for the Better
Customer Service
How Practicing Mindfulness Can Lead to Better Decision Making
Customer Service
If You Aren’t Cringing, You Aren’t Improving
Growth & Culture
How Writing Regularly Can Improve Your Creativity and Clarity
Inside Help Scout
Lessons Learned from 6 Years of Working in My Pajamas
Customer Service
Easy Reading Is Damn Hard Writing
Customer Service
How Music Affects Your Productivity
Growth & Culture
Building a Newsletter Welcome Series from Scratch
Growth & Culture
Improve Free Trial Conversion Rates by Getting to Know Your Customers
Customer Service
The Benefits of Learning as a Team
Customer Service
Avoiding the Silo of Team Communication
Customer Service
How to Be a Good Customer
Inside Help Scout
Customer Story: Tuft and Needle
Inside Help Scout
Customer Story: Senneca
Customer Service
25 Insights for Creating and Sustaining Workplace Happiness
Growth & Culture
Silence Is a Noxious Gas
Growth & Culture
Letting Your Customers Speak for You
Inside Help Scout
18 Ideas That Will Change The Way Your Remote Team Works
Growth & Culture
How to Write with Substance
Growth & Culture
Keeping Our Overachiever Culture
Growth & Culture
What You Gain With a Growth Team
Customer Service
The Customer Always Remembers
Growth & Culture
Why Businesses Have a Hard Time Fixing What’s Broken
Growth & Culture
Overcoming Common Customer Objections
Customer Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Growth & Culture
Must Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds
Customer Service
How Better Customer Service Attracts and Retains Better Clients
Customer Service
Tone and Language Are Building Blocks to Customer Expectations
Customer Service
The Business Case for Loving Customers
Growth & Culture
How the American Red Cross Redesigned the Experience of Donating Blood
Growth & Culture
The Lost Art of Candor in the Workplace
Growth & Culture
How Backcountry Creates an Exceptional Customer Experience
Growth & Culture
25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior
Growth & Culture
10 Must-See Videos from Stanford Business School
Customer Service
Everyone Should Be Feeling the Customer’s Pain
Customer Service
100+ Famous Business Quotes About Customer Service
Customer Service
Don’t Let Tone Ruin Your Support Interactions
Growth & Culture
How Disney Creates Magical Experiences (and a 70% Return Rate)
Growth & Culture
Why Chipotle’s Customer Experience is Trouncing the Competition
Customer Service
Customers Are Tired of Insincere Support
Growth & Culture
Don't Let Growth Hacking Ruin the Customer Experience
Customer Service
Customer Support is More Than Saying I'm Sorry
Customer Service
Support Teams: Stop Being Distracted by Faster Response Times
Growth & Culture
Features Tell, But Benefits Sell
Customer Service
Harsh Truths That Will Make You a Better Support Rep
Growth & Culture
Giving Your Customers a Peek Behind the Curtain
Customer Service
Using the Customer Service Tone
Inside Help Scout
Six Ways Remote Teams Can Crush Their To-Do Lists
Growth & Culture
How to Build a Brand that Wins Over Customers’ Hearts and Wallets
Customer Service
The Right (and Wrong) Way to Handle a Company Crisis
Inside Help Scout
Front-end Testing for the Lazy Developer with CasperJS
Growth & Culture
A Scientific Take on Viral Marketing
Growth & Culture
The Happy Warrior: Research Reveals What Makes a Successful Leader
Growth & Culture
10 Academic Insights on Building and Managing an Exceptional Team
Growth & Culture
Creating a Unique Selling Proposition that Stands Out
Growth & Culture
10 Proven Ways to Build a Website that Customers Will Love
Growth & Culture
Customer Profiles: A Smarter Way to Reach Your Customers
Growth & Culture
Why Steve Jobs Didn't Listen to His Customers
Customer Service
Stop Being a Customer Support Dictator
Growth & Culture
How to Take Charge of Your Churn Rate
Growth & Culture
5 Things Your Customers Can Do Better than You
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