Help Scout + AI = Better Customer Support

After years of potential without a lot of practicality, AI has launched into a new phase.

The webinar we hosted on July 12th at 4:00 PM (ET) covered how the arrival of accessible large language models changed our perspective on AI in customer service and led to the development of new, AI-powered Help Scout features designed to augment, not replace your customer service team. The webinar was presented by Help Scout's CEO, Nick Francis, along with customer service educator, Mathew Patterson, and customer champion, Alison Groves.

In this webinar, you’ll learn:

• How Help Scout has investigated AI over the years, and why LLMs and ChatGPT changed everything.

• The internal experimentation that led to new AI features, and why we think you’ll love them.

• A sneak peek at using Help Scout's new features, AI summarize and AI assist.

• A heads up on what’s coming next.

Supercharge your support with AI

At Help Scout, we’ve made using AI feel effortless. Learn more about how our AI features can save you time and energy on every conversation.

Learn More