Inside Help Scout
Inside Help Scout
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Help Scout Has a New Look
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Bring Instagram Conversations Into Help Scout
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Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
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Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
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Introducing AI Assist for Better, Faster Responses
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Finding Joy in the Feedback Loop — Through Improv and in the Queue
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5 Ways Customer Success Teams Can Use Messages to Boost Engagement
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How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
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Meet Help Scout's New Conversation Editor
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Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
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Help Scout’s AI Is at Your Service
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We’ve Changed Our Minds About AI in Customer Service
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How Castiron Helps Thousands of Customers With a Two-Person Support Team
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How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
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Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
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Charting the Course of an Unexpected Career
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Friday Notes Keep Us on the Same Page
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Deliver a Seamless Support Experience with Messenger in Help Scout
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Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
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Spikeball is a Help Scout User for Life: Here's Why
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Litmus Boosts Customer Retention Rate by 26% with Help Scout
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Why Underground Printing Switched from Gmail to Help Scout
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How Ashesi University Created a School-Wide Support Center with Help Scout
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Space and Support Help Working Parents Thrive
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Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
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4 Message Styles and How to Use Them
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Top Shelf Reads from Help Scout Leaders
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Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
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Microsurveys: The Quick Way to Capture Customer Feedback
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Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
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Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
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Finding Flow at Work and on the Trail
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Straight From the Source: Help Scout Love
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Product Walkthrough: Help Scout for Education
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The Beginner’s Guide to Help Scout
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Standard vs. Plus Pricing: How to Choose the Right Plan For You
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How RealtyNinja Supported 300% Customer Growth with Help Scout
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Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
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How George Washington University Handled a 22% Increase in Email Traffic
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Make Sure Every Customer Finds an Answer With Docs + Beacon
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Release Notes, March 2022: Previous conversations, user report change, and more!
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Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
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How FlexJobs Engages Customers With Proactive Messages
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Build Better Customer Relationships With New Targeted Messages
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Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
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How to Build a Globally Remote Team That Really Works
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Help Scout’s Ultimate Guide to Remote Management
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How Brain.fm Achieved a 95% CSAT Score With Help Scout
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Good to Grow: Help Scout Celebrates its 10th Year
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How OnePageCRM Reduced Their Team's Workload by 50%
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Customer Story: Upstream Tech
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Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
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Behind The Scenes: How a Help Scout Article Is Made
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Customer Story: GrabCad
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Customer Story: Springboard
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Customer Story: Influitive
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Customer Story: Mixmax
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Customer Story: Panorama Education
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Customer Story: Tattly
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Customer Story: Threadless
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Customer Story: LanguaTalk
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Customer Story: GrowSurf
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Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
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Customer Story: TeamSnap
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How to Manage Changing Team Needs with Advanced Permissions
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The Non-Coder’s Guide to Using the Help Scout API
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Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
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How to Advocate for Colleagues in a Remote Work Environment
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Black Lives Matter
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Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
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10 Tips for Knocking Your Virtual Interview Out of the Park
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How to Stay Productive While Working from Home With Kids
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Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
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Working Remotely: Tips from 100+ Remote Workers & Leaders
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Inside Help Scout: How We Implement Whole Company Support
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How Beacon Helps You Deliver Great Customer Service
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Inside Help Scout: How We Triage Our Support Queue
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Keep Customers In the Flow With Messages
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Help Scout’s Brand Animation Process
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Illustrating the Help Scout Brand
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Introducing Help Scout for Good
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Announcing the Help Scout Brand Handbook
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The Technical Debt Myth
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Making (and Breaking) the Help Scout Brand
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Behind the Scenes: The Design of Beacon
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Five Tools for Writing High Quality PHP
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Making Content More Inclusive
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Creating Team Ownership with Better Language
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Beacon 2.0 Preview: The User Interface
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Beacon 2.0 Preview: Introducing Chat
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Beacon 2.0 Preview: What’s New
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Self-Service is the Next Frontier in Customer Support
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9 Tips for Working While You Travel
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The Digital Nomad’s Toolkit for Staying Productive
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How to Maintain Your Health as a Digital Nomad
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How I Stay Productive Working Remotely
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5 Benefits of Integrating HubSpot + Help Scout
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Testing Code That Talks to the Database
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Functional vs. Unit Testing for the Browser
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Reducing Complexity with Guard Clauses in PHP and JavaScript
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Becoming a Digital Nomad: the Good, the Bad, and the Ugly
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The Database Is Not an Implementation Detail
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The Evolution of the Help Scout Brand
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Lessons Learned from 6 Years of Working in My Pajamas
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Customer Story: Tuft and Needle
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Customer Story: Senneca
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18 Ideas That Will Change The Way Your Remote Team Works
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Six Ways Remote Teams Can Crush Their To-Do Lists
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Front-end Testing for the Lazy Developer with CasperJS
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